Privacy policy

We, at the Neuron Stream ( “Company”, “we”, “us” or “our”, ), understand that your privacy is important to you. This privacy policy (the “Privacy Policy”) explains how we collect, use, and disclose information collected through our web-based, connected-TV and other services.

If you have any questions, please contact us at support@neuronstream.io

Neuron Stream is a service providing company from Neuron Stream, is providing digital marketing, advertising and engagement solutions for brands and content owners, using our data driven decision making platform.

1. INFORMATION COLLECTED AND HOW WE COLLECT IT

In visiting the Site and using our Services, there are several ways that we may collect personal information from you, whether explicitly by asking you for it first, or automatically. First, we may ask you to provide personal information as part of providing you with the requested Services or when corresponding with you. This may include the following instances:

• When you register to use the Services, we will ask to collect certain information from you. This may include your business’ name, email address, physical address, phone number (“Contact Information”) and password created in order to be able to contact you, verify your account and allow you to log in to your account in future instances. We may also ask you some questions about your business in order to learn more about you so that we can assist you with your advertising needs; such information may include the number of employees in your business, the field in which you operate, your advertising budget and your website address.
• As part of the Services, you will also be required to add additional User Content as part of the creation of advertisements to be distributed through various ad networks. We only regard such information as personal until it has been published or distributed by you via the Services.
• When you contact us with questions, comments or for purposes of customer/technical support, we collect the information contained in your message, which may your Contact Information and any other personal information you provide. We will also collect such information when you ask to be included in our mailing lists or express an interest in hearing more about the Services, in order to send you information in the future regarding the Services, our partners, related services, promotions or events.
• We may collect your Contact Information through surveys we may conduct from time to time in respect of the Services. Participation and providing information in surveys is optional.

In addition to the above, we may collect further information from you automatically. Whenever you visit our Site or use our Services, web servers may automatically collect and aggregate information in respect of your visit through the use of “cookies” and otherwise. This information may include referring websites, browser type, browser language, operating system, the pages that you access, your Internet Protocol (“IP”) address, and the actions you take on our Site or through the Services.

We use cookies to allow us to automate access and the data entry functions of our website, tailor our website to your preferences or interests, or customize promotions or marketing. In addition, cookies allow us to track use of our website to determine those areas which are useful or popular and those that are not thereby enabling us to improve and update our website effectively. In general, this aggregate information collected by the cookies will not identify anyone personally unless correlated with other personally identifying information.

Our Services may also include third party advertising and analytics cookies, which are placed by or on behalf of third-party advertisers who are advertising through our Services. These cookies may be placed within the advertisement and elsewhere on our online assets. The information collected by these cookies is anonymous and cannot identify individuals. Rather, such cookies are used for statistical analysis as they allow the advertiser, for example, to count how many people have seen their advertisement or have seen it more than once. Such cookies also might also allow the advertiser to tailor advertising to you when you visit other websites. We have no control over such practices and over any information collected by such third parties. Note, the use of cookies by advertisers on our websites is subject to the privacy policies of those advertisers and is not covered by this Privacy Policy.

Most web browsers can either alert you to the use of cookies or refuse to accept cookies entirely. You should be aware that if you elect not to accept cookies through the use of your browser, some parts of the Site may not function properly or permit access. You may also delete your computer or device’s cookies at any time. If you would like to disable “third party” cookies generated by advertisers or providers of targeted advertising services, you can turn them off by going to the third party’s website and getting them to generate a one-time “no thanks” cookie that will stop any further cookies being written to your machine.

2. PUBLIC CONTENT SUBMITTED

Please note that any information which you choose to distribute via the advertisements placed through the Services may be viewed by third-parties. Please be aware that such content shall be considered public information for which you should have no expectation of privacy.

3. WHAT WE DO OR MIGHT DO WE THE INFORMATION COLLECTED

We may use the information provided to us to:

• Collect and store it for your use of the Services.
• Contact you from time to time with critical user or service updates or other information important to support the Services. We may contact you to ensure that the information we have in our records is accurate or when in need of additional information to complete your profile.
• Receive feedback and comments from you about our Services and inquire about any features you would like to see in future offerings. We may also contact you to ask for your satisfaction rate, inform you of technical issues, or offer you upgrades, promotions and additional products that you may be interested in.
• Send out newsletters to you with articles and information which we believe may be of interest to you.
• Customize, measure and improve our services, content and advertising.
• Bill you as applicable, which might require the use of third-part billing providers. We do not store any of your personal payment information.
• Evaluate your use, preferences and trends for our own internal statistical and analytical purposes/
• Prevent activity we determine to be potentially illegal.

Enforce this Privacy Policy and/or our Terms or any other purpose referenced herein or therein.

4. Disclosure of Information

We will not use your personal information for any purpose, other than those outlined in this Privacy Policy and/or in the Terms, unless we have your consent. We will not share your personal information with any other third parties without your permission, unless:

1. We are required to do so by law or when necessary to comply with a current judicial proceeding, a court order or legal process served on Neuron Stream , or when we believe in good faith that disclosure of information is necessary to prevent imminent physical harm, financial loss or to report suspected illegal activity. In all cases, such information will only be disclosed in accordance with applicable laws and regulations.
2. In the event of a sale, merger, liquidation, dissolution, reorganization or acquisition of our company so long as the party acquiring the information agrees to be bound by the terms of this Privacy Policy. In addition, we may provide aggregate statistics about users, sales, traffic patterns, and other information to third parties, but these statistics will not include any personally identifiable information.

5. CHILDREN ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA, GDPR-K, and the UK’s Children’s Code, we do not knowingly collect any information from anyone under 13 years of age. Our website and the platform and services are all directed to people who are at least 18 years old or older. If the company is made aware that it has received personally identifiable information from someone under 13, it will use reasonable efforts to remove that information from its records.

6. LINKS AND THIRD PARTY SERVICE PROVIDERS

We may offer links from our website to other websites which may be hosted by our partners or by unrelated companies which we think may be of interest to you. Such websites are not governed by this Privacy Policy and Neuron Stream makes no representation as to their practices for dealing with your personal information. We recommend that you check the privacy policy of any website at the beginning of your visit.

7. SECURING THE INFORMATION

We take reasonable technical and organizational measures to guard against unauthorized or unlawful processing of the information collected and against accidental loss or destruction of, or damage to, your personal data or that of End-Users. While no system is completely secure, we believe the measures implemented by our site reduce the likelihood of security problems to a level appropriate to the type of data involved. In addition, we recommend that you do your part in protecting yourself from unauthorized access to your account by ensuring no one else uses your computer when you are logged in, by logging off from the site when it is not in use and by keeping your password confidential.

8 .THIRD PARTY USAGE

We use third-party advertising companies to serve ads when you visit our Web site. These companies may use aggregated information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you.

9. Personal Data Storage Locations

Neuron Stream operates globally, with affiliated companies, diverse business activities, management structures, and technical systems spread around the world. The information we collect may be stored on devices we advertise or provide analytics services on, such as Smart TVs, or on our servers. This information can be transferred to, accessed from, or stored and processed in any other country where Neuron Stream or our service providers have facilities or call centers, including countries with different data privacy laws than your home country. We ensure that your information is transferred where appropriate measures and controls are in place, and we aim to store all your information on secure servers.

10. Our Collection of Personal Information from Users

Neuron Stream may collect several types of information from you depending on how you interact with us. It's important to note that Neuron Stream does not knowingly collect sensitive consumer information as defined under the CCPA, such as details revealing race, religion, ethnicity, sexual orientation, or specific medical conditions. Our Disclosure, Sale, and Sharing of Personal Information Neuron Stream may share and sell the information we collect from and about you for various business purposes, with service providers, and with third parties including our customers, advertising platforms, and those advertising platforms' customers. These business purposes often involve targeted advertising.

​Our Retention of Information

Neuron Stream retains personal information as a “business” or “controller” under applicable state privacy laws if it is relevant and useful for purposes of our products and services or we have a legal or compliance reason to do so, and provided the information is not subject to a valid request for deletion. Neuron Stream may retain information after deletion where legally permitted or required for a legal compliance, auditing or accounting reason.

Your Privacy Rights and Choices As noted above, residents of certain U.S. states have particular privacy rights, including residents of California and (upon various “effective” dates occurring during 2023) Colorado, Connecticut, Utah and Virginia (“Applicable State Residents”). The scope and nature of these rights vary in each state, so Neuron Stream has sought to explain these rights in the most transparent and uniform terms, below.

Without being discriminated against for exercising these rights, California residents, as well as residents of the Applicable States, have the right to request that Neuron Stream disclose what personal information we collect from you, to delete that information, and to opt-out of the sale of your personal information, subject to certain restrictions. If you are a resident of such a state, you also have the right to designate an agent to exercise these rights on your behalf (so long as your state of residence continues to recognize that right).

This section describes how to exercise those rights and our process for handling those requests. (To the extent permitted by applicable law, Neuron Stream may charge a reasonable fee to comply with your request.) Neuron Stream may withhold these rights to the extent that the law in your state of residence does not recognize or no longer recognizes these rights.

Note that sometimes, Neuron Stream acts only as a “service provider” or “processor” to our customers (for instance, if they provide information to us solely to use our marketing or data management tools), in which case any consumer requests for opt-out, deletion or access to data must be made through that client: Neuron Stream therefore will forward any such requests to a named client, where feasible.

• The right to access, correction and disclosure

  You may have the right to request, twice during a twelve-month period, the following information about the personal information Neuron Stream has collected about you during the past 12 months: the categories and specific pieces of personal information we have collected about you; the categories of sources from which we collected the personal information; the business or commercial purpose for which we collected or sold the personal information; the categories of third parties with whom we shared the personal information; and the categories of personal information that we sold or disclosed for a business purpose, and the categories of third parties to whom we sold or disclosed that information for a business purpose. You also may request correction of your personal information, such as if you believe Neuron Stream has incorrect information pertaining to you.

• The right to deletion

  You may have the right to request that Neuron Stream delete the personal information we have collected from you. Certain information may be exempt from such requests under applicable law. Neuron Stream needs certain types of information so that we can provide our Services to you, and may retain certain information for important business purposes, such as fulfilling our legal obligations, or for security, auditing or de-bugging purposes.

• How to exercise your access and deletion rights

  California residents and residents of Other Applicable States may exercise their access or deletion rights by accessing our “Manage user data” page.
  
  For security purposes, Neuron Stream will verify your identity – in part by requesting or automatically capturing certain information from you — when you request to exercise your applicable privacy rights. For instance, you may need to provide your email address. To request that we provide you with the specific pieces of personal information we have from you or to delete personal information we have collected from you, Neuron Stream may also need to ask you for additional information to verify your identity. Once we have verified your identity (and your agent, as applicable), we will respond to your request as appropriate.
  
  Where you have requested the categories of personal information that Neuron Stream has collected about you, we will provide the information you have requested, except where not permitted under applicable law or otherwise exempted by the CCPA or other applicable law. Where you have requested specific pieces of personal information, we will provide the information you have requested, except where not permitted under applicable law or otherwise exempted by the CCPA or other applicable law. Where you have requested that Neuron Stream delete personal information that we have collected from you, we will delete any information about you that is not necessary for the purposes indicated above or another permissible business, security or legal purpose. Certain information may be exempt from such requests under applicable law. If Neuron Stream is unable to complete your requests fully for any of the reasons above, we will provide you additional information about the reasons that we could not comply with your request.

• The right to nondiscrimination

  Neuron Stream will not deny, charge different prices for, or provide a different level of quality of goods or services if you choose to exercise these rights.

• The right to “opt-out” of the sale of your personal information

  You have the right to opt out of the “sale” of your personal information. California law (for instance) broadly defines sale such that it may include, for example, allowing third parties to receive and use certain information, such as cookies IP address and/or browsing behavior, to deliver targeted advertising.
  
  If you wish to “opt out” of our “sale” of your information, i.e., for purposes of personalized advertising, Neuron Stream recommends employing the options we provide and explain in Section 6 (as we believe those methods are the easiest and most efficient).

• Authorized Agents

  You may also designate an agent to make requests to exercise your rights, where applicable state law (such as the CCPA) permits you to do so. In such case, Neuron Stream will take steps both to verify the identity of the person seeking to exercise their rights as listed above, and to verify that your agent has been authorized to make a request on your behalf through providing us with a signed written authorization or a copy of a validly executed power of attorney.

• Right to Appeal

  In some states you have a right to appeal our decision about how or whether we honor your privacy rights request(s). In the event that Neuron Stream informs you that we will not, or believe we cannot, honor a particular consumer request (for instance, if we have determined we cannot verify your identity, or if we believe you are not entitled to the scope of deletion you request), and you live in such a state.
  
  Opt-out of sale requests are often effectively accomplished through automated suppression methods, either by a consumer causing another website (such as a content publisher) to avoid selling browser-related data.

11. CHANGES TO THIS PRIVACY POLICY

We may change the terms of this Privacy Policy from time to time in order to reflect our practices and provide greater protection for your information. Information collected by us will be dealt with in accordance with the provisions of our policy which were in effect at the time of collection.

12. ACCEPTANCE OF OUR PRIVACY POLICY

By using our Services and accessing our Site you are consenting to the practices relating to information collection and use that are described in this privacy policy.

13. CONTACTING US

Any requests for access to your information, modification of your information or questions in respect of this policy should be sent to the following email address support@neuronstream.io